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Shipping Policy

SHIPPING ADDRESSES

Please ensure your shipping address is entered correctly. Groomer Select will not be responsible for any items not delivered, or lost, due to an incorrectly entered shipping address.

PO Boxes: Yes, we can ship to PO Boxes or Parcel Lockers.

Locations: Groomer Select ships to all countries listed by currency in our header menu.

Authority To Leave:

  • We recommend you nominate a shipping address where your delivery can be accepted in person.
  • Where the nominated premises are unattended at the time of delivery, orders are automatically processed with an Authority To Leave and will be left in a safe place.
  • Where the delivery driver does not consider this possible, delivery may be attempted on another date, however, we cannot guarantee that second delivery will be free of charge as this is controlled by the freight carrier.

SHIPPING CHARGES

  • FREE Standard Shipping is included for all orders.
  • Express Shipping can be selected at checkout for an additional charge.

DELIVERY

  • Orders received by 12pm (AEST) on any standard business day will normally be shipped the same day. All other orders will be shipped the next business day.
  • Shipments are sent via Australia Post to your nominated shipping address.
  • Australia Post may use delivery partners to complete international deliveries.

DELIVERY TIMES

  • Estimated delivery times for shipping from Queensland Australia to your location are shown at checkout.
  • These estimated delivery times are provided by Australia Post and cannot be guaranteed by Groomer Select.
  • International deliveries are subject to processing, opening and inspection by Customs authorities, which may cause delays.

TRACKING

  • We will send you an email notification to track progress of your delivery.
  • Confirmation of delivery by Australia Post will be considered proof of your receipt of goods.

DAMAGED OR INCORRECT ITEMS DELIVERED

  • We carefully check all shipments for accuracy of order, product quality and condition prior to packing and shipping, so rarely will this apply.
  • Check your order as soon as it arrives and, if the product(s) delivered do not match your order, or have been damaged in transit, please contact us immediately and we will arrange to rectify the issue at our expense.

 

Edited 30 April 2025.