Privacy Policy
Your privacy is very important to us and we will always act to protect your information in compliance with the Privacy Act 1988 (Cth) and all other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, use and disclose your personal information, and how we maintain the quality and security of your personal information.
YOUR PERSONAL INFORMATION
If you send us an email, register as a trade customer or retailer, or place an order, we will retain the information provided by you, and may use it to respond to your relevant reason for contact.
The personal information we collect about you may include your name; email address; phone number; shipping and/or residential/business addresses.
We may also forward promotional materials, which you may unsubscribe from, to any email addresses provided by you.
PASSWORD AND ACCOUNT SECURITY
Where you create a personal account to login to our website, you will be required to provide information and to create a password.
You are responsible for maintaining the confidentiality of your password and account information, and for all activities that take place under your password or account.
If you use a shared computer or device, ensure that you logout of your account at the end of each session and, if you believe there has been a security breach or misuse of your password or account, please let us know immediately.
Groomer Select will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION
We endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, please make that request by emailing us at info@groomerselect.com.au
RETENTION OF PERSONAL INFORMATION
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us, unless we are required to retain your personal information to comply with applicable laws and record keeping obligations.
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We may disclose your personal information to third parties where you would reasonably expect us to do so. For example, we may disclose your personal information to our courier and delivery partners, marketing providers, professional services advisors, or any Government or law enforcement agencies where required or authorised by law
SHOPIFY
Shopify Inc. hosts our website and provides the online e-commerce platform that allows us to sell our products to you.
Your data is stored on a secure server behind a firewall in Shopify’s data storage, databases and the general Shopify application and we may view certain information stored whenever we access the Shopify application.
Shopify Payments is our direct payment gateway operated by Shopify Inc. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data, which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Shopify’s Terms of Service and Privacy policies are available on their website here
WEBSITE ANALYTICS AND COOKIES
Shopify uses Google Analytics and Metapixel to help us analyse how our customers use and interact with our website. The data these analytics services collect, use and disclose to us about your interactions with our website includes:
- Your device’s IP address and geographic location
- The type of device and browser used to visit this website
- Search terms and pages visited
- The date and time when website pages were accessed
These analytics services collect information using cookies (small data files transferred onto computers or devices by websites) for record keeping purposes, and to enhance the website functionalities.
We do not use these cookies to identify you, but to recognise when your device has visited our website before to improve your experience with our website. You may choose to manage or disable cookies in your internet browser settings, however, if you remove or block cookies on your computer, please be aware that your browsing experience may be affected.
Groomer Select makes no representations or warranties in relation to the privacy policies or practices of any third party analytics provider. Third party providers are responsible for their own privacy practices and we encourage you to read their privacy policies available on their websites.
QUESTIONS OR CONCERNS
If you have a question or concern in relation to our handling of your personal information, or this Policy, please email us at info@groomerselect.com.au
Edited 30 April, 2025.