Returns Policy

Our Returns Policy is designed to comply with, or exceed, the ACCC's policies in regard to protecting consumers rights to repair, replacement or refund when buying products and services.

Changed your mind?

If, for any reason, you change your mind about your purchase, simply contact us within seven (7) days of receiving your order and we will forward instructions on processing your return and refund.

Before requesting a return, please understand we can only accept a return of products that have been purchased directly from Groomer Select, are unused, in their original packaging (including any instruction brochures) and in new condition 100% suitable for resale.

Return postage will be at your expense and, once your return has been accepted and processed, we will refund the original purchase amount paid (excluding any shipping charges) using your original method of payment.

Returned items not meeting these criteria will not qualify for return and, if already returned to us, will be sent back to you at your cost.

Incorrect, or damaged, products delivered?

We carefully check all shipments for accuracy of order, product quality and condition prior to packing and shipment, so rarely will this apply.

Check your order as soon as it arrives and, if the product(s) delivered do not match your order, or have been damaged in transit, please contact us immediately and we will arrange to rectify the issue at our expense.

Faulty product?

Where a product is deemed faulty due to defects in material or workmanship, you may be entitled to a product replacement, repair or refund. 

Misuse, abuse or accidental damage to a product is not considered a defect.

If you consider your purchased product to be faulty, please contact us to discuss the product defect and we will forward instructions on processing your return and remedy options.

Return shipping

Return shipping, including charges, are the customer's responsibility.

Where the return is for faulty products, or the delivery of incorrect/damaged products, and is accepted by us, any return shipping costs will be refunded to you.

Refunds

All returns processed and approved for refund,  in accordance with these policies, will be refunded using your original method of payment.